Privacy Policy

1. Information We Collect

We may collect personal and non-personal information in the following ways:

1.1 Personal Information

When you interact with our website, fill out forms, or make purchases, we may collect:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely through trusted payment gateways)
• Company name or business details (if applicable)

1.2 Non-Personal Information

We may also collect non-identifiable data such as:

• Browser type and version
• Device information
• IP address
• Pages visited, time spent, and navigation patterns on our website

This helps us improve our website's performance and user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process your orders and deliver products efficiently
• To communicate with you about your inquiries, quotations, or transactions
• To provide customer support and resolve issues
• To send updates, promotional offers, and relevant business information (only if you opt in)
• To improve our products, services, and website functionality
• To comply with legal obligations and prevent fraudulent activities

3. How We Protect Your Information

We take data protection seriously. Factory Steel Mart uses secure servers, SSL encryption, and firewall protection to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction.

Your payment information is never stored on our servers. All online transactions are processed through secure, PCI-compliant payment gateways to ensure data safety.

4. Sharing of Information

We respect your privacy and do not sell, trade, or rent personal information to others.

We may share your data only in the following cases:

• With trusted service providers who assist in operating our website, logistics, or payment processing (under strict confidentiality agreements).
• When required by law, regulation, or legal process.
• To protect the rights, property, or safety of Factory Steel Mart, our customers, or others.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience.

Cookies are small files stored on your device that help us:

• Recognize repeat visitors
• Save your preferences for future visits
• Analyze traffic patterns to improve site performance

You can choose to disable cookies through your browser settings, but some parts of the site may not function properly as a result.

6. Third-Party Links

Our website may contain links to external websites for your convenience or reference.

Please note that we are not responsible for the content, security, or privacy practices of those third-party websites. We encourage you to review their privacy policies before sharing any information.

7. Your Rights and Choices

As a user, you have the right to:

• Access, update, or correct your personal information.
• Withdraw consent for receiving promotional communications.
• Request deletion of your personal data (subject to legal or transactional requirements).

To exercise these rights, please contact us at sales@factorysteelmart.com.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy — such as completing transactions, resolving disputes, or meeting legal obligations.

9. Updates to This Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in our practices or for compliance with new regulations. All updates will be posted on this page with a revised "Effective Date."

We encourage you to review this policy periodically to stay informed.